| How Can Secret Shopping help your
Business? At The Secret Shopper Mystery Shopping Services we offer a reliable,
accurate and inexpensive method of quality control which provides you
with
a means of identifying both good customer service and the not-so-good
which may be costing you money every day. The Secret Shopper will reach a full understanding of your company, its
employees and clients in order to be able to provide you with a full
scale
picture of how each action no matter how small may affect your business
and its bottom line. Our services are tailored to meet the exact needs of your business and
an individual programme is installed for each of our clients, some of the
methods are as below. DUTIES OF SECRET SHOPPER  | We help you to look at your business through the eyes of your customers. | | We provide written periodic reports to enable you to track customer
service performance. |
| We monitor your customer service by visiting nominated outlets at an agreed
frequency. | |
| We extend your quality assurance programme to the intangible elements of your
customer service. |
| We help you ensure all your outlets are giving a consistent level of customer
service. |
| We help you spot any employees who may be driving your customers away. |
| We confirm whether your staff are promoting those services and products they
have been instructed to promote. |
| We check that advice and information your employees are giving is accurate and
conforms to any legal guidelines which may apply. |
| We benchmark your service against that offered by your competitors. | | We check that follow up is carried out within the proscribed time frame. | |
| We check that staff members are appropriately dressed and neatly groomed. |
 |
Mystery shoppers are selected from our large database according to
their location and their suitability in terms of the type of product or
service involved. We can if you wish; recruit shoppers to match your own
customer profile, or even from your own customer database. As well as the
individual visit or call report, we will provide a summary report of
either 300, 500 or 1000 words in length if required. This will give you
an
accurate indication not only of what happened but how the shopper was
affected by those actions (Good or bad). Our reports will enable you to track the effect of any product changes
as well as customer service and staff training programmes. They will
enable you to compare the performance of each outlet and reward those
which demonstrate the best customer service. This is especially important
where sales incentive programmes may lead staff to make short-term sales
a
higher priority than long-term customer satisfaction. | 
